FAQS

Simply browse our shop, add items to your cart, and proceed to checkout. Fill in your shipping details, select your preferred payment method, and submit your order. You will receive an email confirmation with your order details.

We accept Credit Card, Interac e-Transfer, Cashapp, PayPal, Bank Transfer, and Cryptocurrency payments. After placing your order, our team will send you specific payment instructions based on the method you selected.

You can request modifications or cancellations within 2 hours of placing your order by contacting us via our Contact page or replying to your order confirmation email. Once an order has been packed or shipped, it cannot be cancelled.

After you place an order, our admin team will review it and send you a professional email with detailed payment instructions specific to your chosen payment method. Please check your inbox and spam folder.

Absolutely. We never store your payment details on our servers. All transactions are processed through secure, encrypted channels to ensure your financial information remains protected.

Yes! We ship worldwide. Shipping costs and delivery times vary depending on your location. Free shipping is available on orders over $150 within Canada.

Domestic orders typically arrive within 3-7 business days. International orders may take 7-21 business days depending on the destination and customs processing. Expedited shipping options are available at checkout.

Every piece is individually wrapped in thick bubble wrap, nestled inside custom-cut foam inserts, and placed in double-walled corrugated boxes. We take extreme care to ensure your glass arrives in perfect condition.

Yes. Once your order has shipped, you will receive a tracking number via email. You can use this to monitor your package in real-time through the carrier's website.

In the rare event that your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no extra cost to you.

All of our pieces are crafted from premium borosilicate glass (commonly known by the brand name Pyrex). This scientific-grade glass offers superior thermal shock resistance, durability, and clarity compared to standard soft glass.

Yes. Every piece in our collection is hand-blown by skilled lampworkers and glass artists. Due to the handcrafted nature, slight variations in color, pattern, and dimensions may occur — making each piece truly one of a kind.

We sell both brand-new and pre-owned collector pieces. The condition field indicates whether a piece is New (never used), Like New (minimal use, no defects), or Good (light signs of use). All pre-owned items are thoroughly cleaned and inspected.

We recommend using isopropyl alcohol (90%+) and coarse salt for regular cleaning. Rinse thoroughly with warm water afterwards. Avoid using harsh chemical cleaners. For stubborn residue, soak overnight in a cleaning solution. Regular maintenance keeps your piece looking brand new.

Yes, we work with several talented artists who accept custom commissions. Please reach out via our Contact page with your design ideas, budget, and timeline, and we will connect you with the right artist.

We accept returns within 14 days of delivery for unused items in their original packaging. Custom or commissioned pieces are non-returnable. Please contact our support team to initiate a return.

Once we receive and inspect your returned item, refunds are processed within 5-7 business days. The refund will be issued to your original payment method. Please allow additional time for your bank to reflect the credit.

Return shipping costs are the responsibility of the buyer unless the item arrived damaged or defective. In those cases, we will provide a prepaid return label at no cost to you.

No, you can checkout as a guest. However, creating an account allows you to track your orders, save your shipping details for faster checkout, and receive exclusive member-only offers.

You can reach us through our Contact page, or by emailing us directly. Our team typically responds within 24 hours during business days. For urgent matters, please indicate so in your message subject line.

We occasionally run exclusive promotions and early-access events for our newsletter subscribers. Sign up for our newsletter at the bottom of any page to stay in the loop on special deals and new drops.