RETURN POLICY

Our Commitment to Quality

At Legendary Glass, we stand behind the exceptional quality and craftsmanship of our products. Due to the delicate nature of premium glassware and hygiene standards, we have a strict return policy to ensure that every piece our customers receive is pristine, unused, and safe.

Damaged in Transit

We meticulously package every order to withstand the rigors of shipping. However, if your glass arrives broken or damaged:

• You must notify us within 48 hours of the package's delivery date.
• Please send clear photos of the damaged item, the packaging, and the shipping label to our support team.
• DO NOT use the item. We cannot process claims for items that have been used.
• Once approved, we will provide a replacement or a full refund.

Incorrect Items Received

If you received an item different from what you ordered, please contact us within 48 hours of delivery. Keep the item unused and in its original packaging. We will provide a prepaid return label and rush the correct item to you as soon as possible.

General Returns & Exchanges

Because of the nature of our products and hygiene regulations, we do not accept returns or exchanges on any used items.

If you ordered the wrong item and it is completely unused and in its original, unopened packaging, you may request a return within 7 days of delivery.

• A 15% restocking fee may apply.
• The customer is responsible for return shipping costs.
• Returns must be authorized by our team before you ship the item back.

How to Initiate a Claim

To start a return or report a damaged item, please visit our Contact Page or email us directly with your order number and details.